Privacy Policy – MetroPlus Clinic
Last Updated: July 8, 2026
At MetroPlus Clinic (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book an appointment, or use our healthcare services.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you contact us or book an appointment, we may collect:
- Full Name
- Email Address
- Mobile Number
- Date of Birth (where applicable)
- Gender (where applicable)
- Address (if required)
- Appointment preferences
- Medical concerns or symptoms shared by you
- Any information you voluntarily provide through our contact or appointment forms
Providing medical information is entirely voluntary. Please share only the information necessary for us to assist you.
Device Information
When you visit our website, we automatically collect certain technical information, including:
- IP Address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referral source
- Date and time of your visit
This information helps us improve website performance, security, and user experience.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some features of the website may not function correctly.
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to enquiries
- Provide healthcare-related assistance
- Contact you regarding appointments or follow-ups
- Improve our website and services
- Maintain clinic records
- Comply with applicable legal and regulatory requirements
- Send important clinic updates where appropriate
We will only use your personal information for purposes consistent with this Privacy Policy.
3. Medical Information
Any health-related information you voluntarily provide through our website or during communication with the clinic is treated with appropriate confidentiality.
Please note that submitting information through our website does not establish a doctor-patient relationship until you have been examined or formally consulted by one of our healthcare professionals.
4. Third-Party Services
Our website may use trusted third-party services to improve functionality, including:
- Google Analytics
- Google Maps
- WhatsApp Click-to-Chat
- Email service providers
- Appointment booking tools
- Website hosting providers
These services may collect limited technical information in accordance with their own privacy policies.
We are not responsible for the privacy practices of third-party websites that may be linked from our website.
5. Online Appointment Booking
When you book an appointment through our website, we collect the information necessary to schedule your consultation.
Submitting an appointment request does not guarantee confirmation. Our team may contact you to verify appointment availability or request additional information.
6. Consent
By submitting your details through our website, you consent to our collection and use of your information for:
- Appointment scheduling
- Patient communication
- Responding to enquiries
- Providing requested healthcare services
Where required by law, we will obtain additional consent before sending promotional or marketing communications.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
Although we follow accepted security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide healthcare services
- Maintain patient records
- Meet legal, regulatory, and professional obligations
- Resolve disputes
Once the information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Rights
Subject to applicable Indian laws, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Update your contact details
- Withdraw consent where applicable
- Request deletion of information that is no longer required, subject to legal or medical record retention obligations
To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information where legally permissible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices.
Any updates will be published on this page with the revised Last Updated date.
12. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:
MetroPlus Clinic
